24 Hour Emergency
Alpha Mechanical Services operate a dedicated 24 hour emergency help desk. We can provide you with and connect you to one of our dedicated support engineers at any time 7 days a week, 365 days a year, nationwide.
In an emergency out of hours situation, our support manager, dedicated on-call service engineers and H&S officer will ensure that they take ownership of the situation and comprehensively manage it until all repairs are complete in a safe and efficient manner.
24 Hour Emergency Repairs
Your equipment works around the clock, so we work around the clock to keep your equipment working. Our 24 hour emergency HVAC support team is available day or night for emergency refrigeration, HVAC or other large equipment repairs.
Gas Leaks (RGI & F-Gas Registered)
Building Automation Controls
Hot and Cold water Services
Plumbing and Sanitary
A Fast Response - We treat all calls as a matter of urgency and realise that a fast response is vital for the continuation of services to support you business.
Dedicated Manager - As an emergency arises it is first assessed and then quickly passed to a dedicated support manager who will liaise and be your point of contact.
Dedicated Support Engineers - The support manager will assess the situation and ensure that the H&S officer along with the dedicated support engineers are aware off the nature of the emergency, are on route and give the client a timeline.
Office Support - Our support desk will work with our engineers to ensure parts are ready or on fast order to arrive on site as soon as physically possible. We carry a multitude of spare parts for all systems and manufacturers.
On Site - Our support team, manager, engineer and HS officer if required will remain on site until service is restored and a plan of action is completed that ensures the safe/certified operation of equipment is completed. A full report is drafted and communicated to the client.
Communication - At every stage we communicate to the client, the nature of the emergency, potential hazards, fixes, restorative measures, preventative maintenance, parts required, estimated downtime. Predicted time of restoration. On completion a full report is drafted and communicated to the client.